· Drivers gave Hyundai Santa Fe top marks in its segment for long-term reliability
· Vehicle Dependability Study surveyed 80,000 original buyers of 2016 model cars
· Results based on the number of problems experienced in the third year of ownership
March 16, 2019
–Hyundai’s Santa Fe has received one of the world’s most highly respected awards for long-term owner satisfaction, being named as the most dependable mid-size SUV in the J.D. Power 2019 Vehicle Dependability Study. Skyline Automotive W.L.L. is the official distribution partner of the Hyundai Motor Company in the State of Qatar.
The United States-based study, now in its 30th year, examines problems experienced during the past 12 months by 80,000 original owners of 2016 model-year vehicles. Overall dependability is determined by the number of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality.
The study covers 177 specific problems, with cars grouped into eight major vehicle categories. The Santa Fe ranked highest in its class, demonstrating real-world dependability based on the experience of real owners.
“Dependability is the foundation of Hyundai’s success as a brand, so this is an important award for us as a company,” said Hyundai’s Middle East and Africa Head of Operations, Mike Song. “We offer customers bold design, powerful performance, versatility, and a host of advanced technologies to keep drivers and passengers comfortable, happy and safe. Most of all, we promise all of this in a car that people can depend on year after year.”
As a long-term test, the 2019 Vehicle Dependability Study assessed a model-year of the previous third-generation Santa Fe. Hyundai launched an all-new fourth generation during 2018.
Mike Song said he believes the current Santa Fe goes even further to create satisfied customers. For 2019 models, the Santa Fe features new safety, comfort and convenience technologies, better visibility, increased cabin and storage space, and bolder design language.
J.D. Power is a global market information consultancy, known for its research into customer satisfaction and product quality. Its automotive surveys include the Vehicle Dependability Study each year, and also the Initial Quality Study which looks at problems people have with new cars during the first 90 days of ownership.
Hyundai has achieved strong results in previous J.D. Power surveys, including the Hyundai Tucson being named as most dependable small SUV in the 2018 Vehicle Dependability Study.
Also in 2018, the Hyundai Kona was the top-rated small car in the J.D. Power Tech Experience Study, which measured owners’ experience, usage, and interaction with driver-centric vehicle technology. Kona topped the small segment in technology categories such as entertainment and connectivity, driving assistance, collision protection, and smartphone mirroring.
Skyline Automotive W.L.L.
Skyline Automotive W.L.L., a Jaidah Group company and official distribution partner of Hyundai Motor Company and it's luxury brand Genesis for the state of Qatar, is setting new standards for auto dealers in Qatar with a personalized approach to customer service excellence and aftersales care. As the official distributor for the Hyundai Motor Company in the State of Qatar, we’re bringing cars of superior quality, design and value to the country, designed and built to the highest standards and specifications by one of the world’s leading manufacturers.
Hyundai Motor Company
Established in 1967, Hyundai Motor Company is committed to becoming a lifetime partner in automobiles and beyond. The company leads the Hyundai Motor Group, an innovative business structure capable of circulating resources from molten iron to finished cars. Hyundai Motor has eight manufacturing bases and seven design & technical centers worldwide and in 2017 sold about 4.7 million vehicles globally. With more than 110,000 employees worldwide, Hyundai Motor continues to enhance its product line-up with localized models and strives to strengthen its leadership in clean technology, starting with the world’s first mass-produced hydrogen-powered vehicle, ix35 Fuel Cell and IONIQ, the world’s first model with three electrified powertrains in a single body type.
Disclaimer: Hyundai Motor Company believes the information contained herein to be accurate at the time of release. However, the company may upload new or updated information if required and assumes that it is not liable for the accuracy of any information interpreted and used by the reader.
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